Job Description
Are you looking for a role that fits your lifestyle? ApexConnect Solutions is seeking a dedicated **Flexible Night Shift Customer Support Specialist** to join our dynamic team in San Antonio, TX. We offer a competitive hourly rate and a supportive environment that prioritizes work-life balance.
In this role, you will be the first point of contact for our valued clients, ensuring their technical inquiries are resolved efficiently and professionally. If you are a night owl with excellent communication skills, we want to hear from you.
In this role, you will be the first point of contact for our valued clients, ensuring their technical inquiries are resolved efficiently and professionally. If you are a night owl with excellent communication skills, we want to hear from you.
Responsibilities
- Manage high-volume customer inquiries via chat, email, and phone during night shifts.
- Resolve technical issues and product-related questions with patience and accuracy.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify trends in customer feedback to suggest process improvements.
- Adhere to company quality assurance standards and performance metrics.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is a plus.
- Reliable high-speed internet connection and a quiet workspace.
- Availability to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong written and verbal communication skills.
- Proficiency in using computer applications and software.