Job Description
Join FlexiStaff Solutions and enjoy the perfect work-life balance with our flexible part-time customer service opportunities! We're seeking enthusiastic individuals in Charlotte, NC to deliver exceptional support while enjoying weekly pay and adaptable scheduling. Whether you're a student, parent, or career changer, this role allows you to earn consistently without compromising your personal commitments. Our supportive team environment and comprehensive training ensure you'll thrive while helping clients resolve inquiries efficiently.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in our tracking system
- Collaborate with team members to ensure seamless service delivery
- Adhere to flexible scheduling requirements (evenings/weekends available)
- Meet performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Proficient with Microsoft Office Suite and web-based tools
- Ability to work independently in a remote-capable environment
- Reliable transportation to our Charlotte office for bi-weekly meetings
- Flexible availability including evenings and weekends
- Passion for helping others with a positive attitude