Job Description
Join CityConnect Solutions as a Part-Time Customer Service Specialist and enjoy the freedom of flexible scheduling while making a meaningful impact in your community! We're seeking empathetic individuals to deliver exceptional support to our diverse clientele. With competitive pay, comprehensive training, and the ability to choose your shifts (evenings/weekends available), this is your chance to thrive professionally without sacrificing personal commitments.
Our Albuquerque-based team values work-life balance, offering remote and hybrid options. Whether you're a student, parent, or career-changer, this role adapts to your lifestyle while building valuable experience in client relations and problem-solving.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Maintain accurate client records in Salesforce CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Contribute to process improvement initiatives
- Support seasonal peak periods with flexible availability
- Participate in weekly team huddles and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Valid New Mexico driver's license (for occasional client visits)