Job Description
Join FlexiHire Solutions and embrace the future of work with flexible hours, weekly pay, and immediate hiring in New York City! We're seeking dynamic individuals who value work-life balance while delivering exceptional customer experiences. Enjoy no weekend shifts and same-week pay through our direct deposit system. Perfect for students, parents, and professionals seeking supplemental income. Our modern downtown offices offer collaborative workspaces and cutting-edge technology.
Why FlexiHire? • Weekly payroll processing • No mandatory weekends • Paid training • Health benefits eligibility • Career advancement paths
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions using CRM software (Salesforce training provided)
- Maintain customer satisfaction scores above 95%
- Collaborate with team leads to improve service processes
- Adhere to PCI compliance standards for payment processing
- Participate in weekly performance reviews and skill development
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service or retail experience preferred
- Typing speed of 40+ WPM with 98% accuracy
- Proficient in Microsoft Office Suite and Google Workspace
- Flexible availability between 8 AM - 8 PM (Monday-Friday)
- Strong problem-solving and conflict resolution abilities
- Ability to work independently and as part of remote teams
- Background check and drug screening required