Job Description
Discover the perfect work-life balance with our flexible hourly positions at ConnectServe Solutions! We're seeking dynamic Customer Service Specialists to join our Minneapolis team. Enjoy weekday, weekend, and evening shifts tailored to your schedule while delivering exceptional experiences. Our modern office environment offers competitive pay, comprehensive training, and growth opportunities. Perfect for students, parents, or anyone seeking flexible part-time work without sacrificing professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Identify upsell opportunities and contribute to revenue goals
- Participate in ongoing training to enhance product knowledge
- Meet hourly performance metrics for quality and response times
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office and CRM software (training provided)
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays as needed
- Reliable transportation to downtown Minneapolis location