Job Description
Join OKC Connect Solutions as a Flexible Part-Time Customer Service Specialist and enjoy the perfect work-life balance! We're seeking energetic individuals to deliver exceptional support to our clients while maintaining flexible schedules. This role is ideal for students, parents, or anyone seeking adaptable hours without compromising on career growth. Our modern downtown Oklahoma City office offers a collaborative environment where your contributions directly impact customer satisfaction. Enjoy competitive hourly pay, comprehensive training, and opportunities for advancement—all while maintaining control over your schedule.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and product questions using our knowledge base and ticketing system
- Document interactions accurately in CRM software while maintaining strict confidentiality
- Collaborate with team members to escalate complex issues and maintain service standards
- Participate in ongoing training sessions to enhance product knowledge and service skills
- Contribute to process improvements through regular feedback sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience in retail or call center environment
- Strong verbal communication skills with clear, articulate phone presence
- Proficiency in Microsoft Office Suite and basic troubleshooting abilities
- Ability to work independently with minimal supervision during flexible shifts
- Reliable transportation to our downtown Oklahoma City office
- Positive attitude and adaptability to changing priorities