Job Description
Join FlexiWork Solutions and transform your work-life balance with our flexible part-time opportunities! We're seeking energetic Customer Service Specialists to deliver exceptional experiences while enjoying customizable schedules. Whether you're a student, parent, or professional seeking supplemental income, our Baltimore-based team values your unique talents. With competitive hourly pay and remote/hybrid options, build a career that adapts to your life—not the other way around.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using knowledge base resources
- Maintain accurate customer records and documentation in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to quality standards while meeting daily performance metrics
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or retail experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable working with digital tools (CRM software, ticketing systems)
- Reliable internet connection for remote/hybrid flexibility
- Ability to work evenings/weekends as needed