Job Description
Join UrbanFlex Staffing and transform your work schedule with our flexible part-time opportunities! We're seeking dynamic Customer Service Specialists in San Francisco who value work-life balance without compromising on career growth. Enjoy hourly pay with customizable shifts while delivering exceptional client experiences. Perfect for students, parents, or professionals seeking supplementary income. Our modern downtown office offers collaborative spaces and cutting-edge technology to support your success.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with 95% resolution rate
- Document interactions in CRM systems ensuring 100% data accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Maintain product knowledge through quarterly training sessions
- Adhere to strict confidentiality protocols and data security standards
- Meet weekly performance metrics for response times and satisfaction scores
- Participate in monthly team-building activities
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience or relevant internship
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Microsoft Office Suite
- Valid California ID and reliable transportation