Job Description
Join CityFlex Staffing Solutions and embrace the future of work with our flexible hourly positions in Baltimore! We're seeking dynamic individuals who thrive in adaptable environments and want to maintain work-life balance. As a Customer Specialist, you'll deliver exceptional service while enjoying the freedom to set your own schedule within operational hours. Perfect for students, parents, or professionals seeking supplemental income. Enjoy competitive pay, comprehensive training, and a supportive team culture that values your unique contributions.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve service issues and escalate complex cases appropriately
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Adapt to fluctuating schedules while meeting performance metrics
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged
- 6+ months customer service or retail experience preferred
- Exceptional verbal and written communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office Suite
- Flexible availability including evenings and weekends
- Valid Maryland driver's license (if field visits required)