Job Description
Join our dynamic team as a Part-Time Customer Specialist at Nexus Solutions Group! We're seeking enthusiastic individuals to deliver exceptional client experiences through flexible hourly scheduling. Perfect for students, parents, or professionals seeking work-life balance, this role offers competitive compensation and growth opportunities in Raleigh's thriving tech corridor.
What We Offer:
- Flexible scheduling with evening/weekend options
- Competitive hourly wage plus performance incentives
- Comprehensive paid training program
- Modern collaborative workspace in Downtown Raleigh
- Clear advancement path to full-time roles
Responsibilities
- Deliver outstanding customer support via phone, email, and chat channels
- Process transactions and resolve service inquiries efficiently
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in CRM systems
- Identify upsell opportunities aligned with client needs
- Maintain product knowledge through continuous learning
- Contribute to team performance metrics and service goals
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid NC driver's license if field visits required