Job Description
Join FlexServe Solutions and transform your work-life balance with our flexible hourly opportunities! We're seeking dynamic Customer Specialists in Baltimore, MD and Virginia to deliver exceptional support while enjoying schedule autonomy. Perfect for students, parents, or anyone seeking rewarding part-time work with competitive compensation and growth potential.
Our hybrid model combines remote flexibility with occasional in-person collaboration at our modern Baltimore hub. With evening/weekend shifts available and no mandatory overtime, you'll maintain control over your schedule while making meaningful impacts. Comprehensive training and advancement opportunities await dedicated team members.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat with 95% satisfaction rate
- Process orders, troubleshoot technical issues, and resolve billing inquiries
- Maintain accurate customer records in CRM systems with zero data-entry errors
- Collaborate with cross-functional teams to resolve complex escalations
- Contribute to process improvements through weekly feedback sessions
- Complete 15+ customer interactions per shift while maintaining quality standards
- Adhere to HIPAA/GDPR compliance protocols for sensitive information handling
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail or tech industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear phone and written abilities
- Ability to work independently with minimal supervision
- Available for evenings (5 PM-10 PM) and weekends with 24-hour shift flexibility
- Reliable high-speed internet for remote work components
- Positive attitude with problem-solving mindset under pressure