Job Description
We are currently seeking a dedicated Flexible Part-Time Customer Support Specialist to join our dynamic team in Nashville, TN. This is an immediate hire opportunity for individuals seeking a work-life balance with the flexibility to choose their schedules. As a leader in the customer service industry, we value adaptability and offer competitive hourly pay to our remote and on-site staff.
In this role, you will serve as the face of our brand, ensuring our clients receive top-tier support. We are looking for candidates who are self-motivated, tech-savvy, and ready to hit the ground running. If you are looking for hourly jobs in Nashville that offer flexibility and growth, this is the perfect fit for you.
Responsibilities
- Respond to high-volume customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Manage and update customer records in our CRM database with 100% accuracy.
- Troubleshoot technical issues and provide clear, step-by-step solutions to users.
- Assist in data entry projects and administrative tasks as needed.
- Collaborate with team leads to improve service processes and customer feedback scores.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Must possess a reliable internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Proficiency with Microsoft Office Suite and CRM software.