Job Description
Join FlexiCare Solutions and transform your work-life balance with our flexible part-time customer service opportunities in Louisville! We offer weekly pay, competitive hourly rates, and the freedom to choose shifts that fit your schedule. Perfect for students, parents, or anyone seeking supplemental income without rigid commitments.
As a Customer Service Representative, you'll be the heart of our operations, providing exceptional support to our growing client base. Enjoy a modern, supportive work environment with comprehensive training and advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and account issues efficiently while maintaining customer satisfaction
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer concerns
- Adhere to company policies while maintaining high service standards
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficiency with Microsoft Office and CRM software
- Flexible availability including evenings and weekends
- Strong attention to detail and organizational skills
- Positive attitude and team-oriented mindset