Job Description
Are you ready to jumpstart your career in the heart of Nevada? Apex Recruitment Solutions is currently hiring for a Full-Time Customer Service Associate with immediate openings. We are looking for passionate individuals who thrive in a fast-paced environment and want to join a team that values excellence.
Why Join Us?
- Immediate start dates available.
- Competitive hourly pay structure.
- Health, dental, and vision insurance.
- Employee referral bonuses.
We pride ourselves on delivering top-tier service to our clients and candidates alike.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle and resolve complex customer complaints and issues.
- Accurately document and update customer information in the CRM system.
- Collaborate with the internal team to ensure seamless service delivery.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or sales.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work full-time hours, including weekends and holidays.
- Reliable transportation and a professional demeanor.