Job Description
Join our Baltimore team and experience the freedom of flexible scheduling with guaranteed weekly pay! FlexiPay Staffing Solutions is seeking dedicated Customer Service Representatives for immediate full-time openings. We offer competitive compensation, comprehensive benefits, and a supportive environment where your work-life balance matters.
As a key member of our client services team, you'll handle inbound inquiries, resolve customer concerns, and maintain satisfaction metrics. Our commitment to weekly direct deposits ensures financial stability, while flexible scheduling accommodates your personal needs. This is your chance to build a career with a company that values your time and expertise.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call handling and resolution times
- Stay updated on product knowledge and policy changes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work independently and in team settings
- Flexible availability including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Authorized to work in the United States