Job Description
Are you looking for a stable full-time job in New Orleans with a company that values your hard work? Lumina Retail Group is currently seeking a dedicated Customer Service Representative to join our team. We offer a competitive wage, a supportive work environment, and the flexible hours you need to balance your personal life.
In this role, you will be the first point of contact for our valued customers, ensuring they have an exceptional experience from start to finish. We pride ourselves on our local roots and are committed to serving the New Orleans community with excellence.
What You Will Do:
As a key member of our team, you will be responsible for driving sales, assisting with inquiries, and maintaining our high standards of customer satisfaction.
Responsibilities
- Greet customers warmly and assist them with their needs, providing a high level of service.
- Operate point-of-sale (POS) systems efficiently to process sales, returns, and exchanges.
- Answer incoming phone calls and emails promptly, addressing customer concerns and questions.
- Process merchandise and maintain accurate inventory records.
- Collaborate with team members to ensure store operations run smoothly during peak hours.
- Assist in visual merchandising and keeping the sales floor organized and clean.
- Handle customer complaints with patience and professionalism to ensure retention.
Qualifications
- High school diploma or equivalent required.
- Previous experience in retail or customer service is a plus but not mandatory.
- Strong communication skills with a friendly and approachable demeanor.
- Ability to stand for extended periods and lift up to 25 lbs.
- Reliable transportation and availability for full-time shifts, including weekends.
- Proficiency with basic computer and POS systems.
- Must be a resident of the New Orleans area.