Job Description
Are you ready to advance your career in a dynamic environment?
We are seeking a dedicated Full-Time Customer Service Representative to join our growing team in Nashville, TN. At Metro Nashville Solutions, we pride ourselves on providing exceptional service and offering competitive hourly compensation. We understand the importance of financial flexibility, which is why we support our team with daily pay options.
In this role, you will be the face of our company, ensuring our clients receive the support they need to succeed. If you are looking for a stable full-time position with growth potential and a culture that values hard work, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues and complaints with empathy and efficiency.
- Update customer account information accurately in our CRM system.
- Collaborate with internal teams to escalate issues and improve service processes.
- Conduct product training and assist new hires to ensure team success.
- Monitor service metrics and strive to exceed daily performance targets.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer service, sales, or support roles.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work flexible hours, including weekends and holidays.
- Self-motivated with a positive attitude and professional demeanor.