Job Description
We are seeking a dedicated Customer Service Representative to join our dynamic team in the heart of Chicago. This is a full-time opportunity designed for individuals looking for stability combined with the flexibility of adjustable schedules. At Horizon Support Solutions, we pride ourselves on our employee-centric culture, offering daily pay options so you get compensated for your hard work immediately. If you are looking for a local career in Illinois that values your time and effort, this is the role for you.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve complex customer issues while maintaining a professional and empathetic demeanor.
- Update and maintain accurate customer records in the CRM system efficiently.
- Collaborate with team leads to optimize service processes and improve customer satisfaction scores.
- Adhere to company policies and quality assurance standards during every interaction.
- Assist in training new team members and share best practices for daily operations.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Proven experience in customer service or a related field.
- Strong verbal and written communication skills.
- Proficiency in MS Office Suite and CRM software.
- Ability to work flexible hours, including evenings and weekends if required.
- Reliable transportation to our downtown Chicago location.