Job Description
Are you looking for a rewarding career that offers the flexibility you need while working in the heart of Philadelphia?
Apex Support Solutions is seeking a dedicated and detail-oriented Full-Time Customer Service Representative to join our dynamic team. In this role, you will be the face of our company, providing exceptional support to our clients and ensuring their satisfaction with our services. We pride ourselves on our modern work environment and our commitment to employee growth.
Why Join Us?
- Flexible Hours: Enjoy a work-life balance with schedules designed to fit your lifestyle.
- Competitive Pay: Earn between $20.00 and $26.00 per hour based on experience.
- Professional Growth: Clear pathways for career advancement within the organization.
If you are a proactive problem solver with a passion for helping others, we want to hear from you. Apply today to become part of our growing family in Philadelphia!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Provide accurate information regarding products, services, and account details to clients.
- Document all customer interactions and resolutions in the CRM system accurately and in a timely manner.
- Collaborate with the technical team to escalate complex issues and ensure timely follow-up.
- Maintain a deep knowledge of company policies and procedures to ensure consistent service delivery.
- Identify opportunities to upsell products and improve the overall customer experience.
Qualifications
- High school diploma or GED required; Associate’s degree or relevant experience preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills with a professional demeanor.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible hours, including evenings and weekends as required.