Job Description
Are you a dedicated professional looking for a stable Full Time role in Jacksonville, FL? Streamline Solutions Inc is hiring immediately for our Customer Service team. We pride ourselves on offering competitive Hourly Pay with the flexibility of Daily Pay options for eligible staff. Join a company that values your time and career growth.
In this role, you will serve as the face of our brand, ensuring our clients receive top-tier support while navigating complex service inquiries. We are looking for individuals who are tech-savvy, empathetic, and ready to contribute to a high-performing team in the heart of Florida.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Daily Pay Option: Access your earnings sooner with our flexible pay platform.
- Full Time Stability: Consistent 40-hour work weeks with comprehensive benefits.
- Modern Environment: Work in our state-of-the-art office in Downtown Jacksonville.
Responsibilities
- Manage and resolve a high volume of customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Log all interactions accurately into the CRM system to maintain up-to-date client records.
- Identify customer needs and provide tailored solutions or escalate complex issues to management.
- Collaborate with the logistics and sales teams to ensure seamless service delivery.
- Stay updated on product knowledge and policy changes to provide accurate information.
- Participate in daily team meetings and training sessions to enhance performance.
- Adhere to all company quality assurance standards and compliance regulations.
Qualifications
- High school diploma or equivalent (GED) required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM software (e.g., Salesforce, Zendesk).
- Ability to type at least 40 WPM and handle multitasking in a fast-paced environment.
- Reliable internet connection and a quiet workspace if working remotely (hybrid option available).
- Valid driver’s license and reliable transportation for occasional in-office requirements.