Job Description
We are currently seeking a dedicated and enthusiastic Full-Time Customer Service Representative to join our high-performing team in Austin, Texas. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved with speed, accuracy, and a premium level of service.
Why This Role is Right for You:
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Immediate Start: We are hiring immediately for this full-time opening.
- Comprehensive Benefits: Health, dental, and vision insurance available from day one.
- Growth Opportunities: Clear pathways for career advancement within our expanding organization.
Our team thrives in a collaborative environment where your contributions make a direct impact on our customer satisfaction scores and company reputation.
Responsibilities
- Manage a high volume of inbound and outbound calls and emails to address customer inquiries and resolve issues efficiently.
- Process customer orders, returns, exchanges, and refunds with a 99% accuracy rate.
- Maintain accurate and up-to-date customer records in the CRM database after every interaction.
- Identify trends in customer feedback and suggest process improvements to the management team.
- Escalate complex technical issues or unresolved complaints to the appropriate supervisor or department head.
- Provide detailed product information and guidance to ensure customer satisfaction.
- Adhere to all company policies, procedures, and quality standards during every shift.
Qualifications
- High school diploma or GED equivalent is required.
- Minimum of 1 year of professional experience in customer service, retail, or hospitality.
- Excellent verbal communication skills with a polite and professional tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Strong problem-solving abilities and the capacity to think on your feet.
- Ability to work full-time hours, including weekends and occasional evenings.
- Must pass a background check and drug screening prior to employment.