Job Description
We are looking for a dedicated and energetic Full-Time Customer Service Representative to join our thriving team in Philadelphia, Pennsylvania. If you are seeking a stable career with flexible hours and a supportive work environment, this is your chance to shine.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. We are committed to fostering a culture of growth and excellence.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution.
- Process customer orders, returns, and exchanges accurately and in a timely manner.
- Collaborate with the sales and logistics teams to ensure seamless customer experiences.
- Maintain a clean, organized, and welcoming workspace for all visitors and staff.
- Identify and escalate complex issues to the management team for prompt resolution.
- Adhere to all company policies, procedures, and safety regulations.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or retail is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including evenings and weekends.
- A friendly, patient, and problem-solving attitude.