Job Description
Are you looking for a stable career with the financial freedom of weekly pay? Horizon Talent Partners is currently hiring dedicated Full Time Customer Service Representatives to join our growing team in Charlotte, North Carolina. We pride ourselves on providing a supportive work environment where your contributions are immediately recognized and rewarded.
In this role, you will serve as the face of our brand, ensuring our clients receive top-tier support. Whether assisting with inquiries, resolving complaints, or processing orders, you will play a crucial role in maintaining our high standards of service excellence. Join a company that values your time and puts your paycheck first.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve complex customer issues and complaints to ensure high customer satisfaction scores.
- Process orders and transactions accurately while adhering to company policies and safety protocols.
- Maintain detailed records of customer interactions and account history in our CRM system.
- Identify and escalate potential product or service improvements to management.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Meet daily and weekly KPI targets regarding call volume and customer resolution rates.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Proven experience in customer service, retail, or call center environments.
- Strong verbal communication skills with the ability to articulate complex solutions clearly.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable internet connection and a quiet home office space (for remote options).
- Ability to work full-time hours (Monday - Friday, 9:00 AM - 5:00 PM).
- Problem-solving mindset with a focus on customer retention and satisfaction.