Job Description
Are you looking for a stable, full-time career in Ohio with the peace of mind of weekly pay? We are seeking a highly motivated and detail-oriented Customer Service Representative to join our growing team at Apex Logistics Solutions. In this role, you will serve as the face of our company, ensuring our clients receive top-tier support while handling complex logistics inquiries.
We pride ourselves on a professional work environment, competitive benefits, and a culture that values hard work and dedication. If you are ready to advance your career in a thriving market, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Resolve customer issues efficiently while maintaining a positive brand image and ensuring high satisfaction scores.
- Process orders, returns, and exchanges accurately in the ERP system.
- Collaborate with the logistics and operations team to ensure timely delivery and address any service discrepancies.
- Document all customer interactions and feedback in the CRM database for reporting.
- Assist in training new team members on standard operating procedures.
Qualifications
- High School Diploma or GED is required.
- Previous customer service experience preferred (1-2 years in a fast-paced environment).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work full-time hours, Monday through Friday, with occasional overtime.