Job Description
Join Coastal Connect Solutions as a Full-Time Customer Service Specialist in sunny Virginia Beach! We're seeking motivated individuals who value work-life balance with flexible scheduling options and weekly pay. Enjoy competitive benefits, career growth opportunities, and a supportive team environment. Perfect for candidates seeking stability without rigid 9-to-5 constraints!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution time and satisfaction
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and conflict-resolution skills
- Ability to adapt schedule with 24/7 operational needs
- Strong problem-solving abilities with attention to detail
- Weekly pay availability requires reliable direct deposit setup