Job Description
Join our dynamic team at FlexiPay Solutions Inc. as a Full-Time Customer Service Specialist with unprecedented flexibility and weekly pay! We're revolutionizing workplace flexibility in Cleveland, Ohio, offering full-time roles with adaptable schedules and consistent weekly paychecks. Enjoy the stability of full-time employment with the freedom to balance your life. Our supportive environment includes comprehensive training, career advancement opportunities, and a culture that values work-life harmony. If you're seeking a full-time role that adapts to your needs while providing competitive compensation and growth, this is your perfect match.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat with 95% satisfaction rate
- Manage and resolve customer inquiries within SLA timeframes
- Update and maintain customer records in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Identify process improvement opportunities and implement solutions
- Meet weekly performance metrics including call volume and resolution targets
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in fast-paced environments
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong time management and adaptability to flexible scheduling
- Ability to work independently with minimal supervision
- Proven track record of meeting/exceeding performance goals
- Reliable transportation to Cleveland headquarters for monthly team meetings