Job Description
Join FlexiPay Solutions and enjoy the freedom of weekly pay with our full-time Customer Service Specialist role in Albuquerque! We offer competitive compensation, flexible scheduling options, and a supportive environment where your growth matters. Ideal for professionals seeking work-life balance without compromising on income.
As a cornerstone of our client experience team, you'll directly impact customer satisfaction while developing valuable skills in communication and problem-solving. Our modern office features collaborative spaces and cutting-edge technology to empower your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and digital channels
- Resolve billing and account issues with empathy and efficiency
- Document interactions using CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet performance metrics including resolution rates and satisfaction scores
- Contribute to process improvement initiatives
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service or support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to adapt schedule including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Detail-oriented with multi-tasking capabilities
- Positive attitude and customer-first mindset