Job Description
Join Urban Solutions Inc., a leading local service provider, as a Full-Time Customer Service Specialist in Seattle. We offer competitive hourly wages, flexible scheduling options, and opportunities for career growth. Our team-driven environment values work-life balance while delivering exceptional service to our community. Enjoy benefits including health insurance, paid time off, and professional development programs.
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve service issues efficiently using our proprietary CRM system
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify and escalate complex issues to senior management
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM software
- Excellent verbal and written communication skills
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving and conflict resolution abilities
- Valid Washington State driver's license (if field visits required)