Job Description
Join Urban Solutions Inc. as a Full-Time Customer Service Specialist in vibrant Portland! We're seeking passionate individuals to deliver exceptional client experiences with flexible scheduling options. Enjoy competitive hourly wages, comprehensive benefits, and a supportive team environment where your growth matters. Perfect for early birds or night owls—choose shifts that fit your lifestyle while building a rewarding career in customer excellence.
Responsibilities
- Handle inbound/outbound customer communications across multiple channels (phone, email, chat)
- Resolve inquiries, complaints, and technical issues with empathy and efficiency
- Process transactions and maintain accurate client documentation
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Meet performance metrics for resolution time and satisfaction scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience or relevant training
- Exceptional verbal/written communication skills
- Ability to adapt to flexible shifts (including evenings/weekends)
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving abilities and emotional intelligence
- Reliable transportation and punctuality