Job Description
Join FlexHire Solutions as a Full-Time Customer Service Specialist and enjoy the perfect blend of stability and flexibility! We're seeking passionate professionals to deliver exceptional support while maintaining work-life balance through customizable shift scheduling. Our Columbus headquarters offers a dynamic environment where your voice matters and growth opportunities abound. With competitive hourly pay and comprehensive benefits, this is your chance to thrive in a role that adapts to your needs.
As a key member of our support team, you'll become the face of our brand, resolving inquiries with empathy and efficiency. We invest in your development through continuous training programs and mentorship from industry veterans. Whether you're a seasoned professional or eager to start your career, our inclusive culture celebrates diverse perspectives and fosters genuine connections.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95% satisfaction rate
- Resolve complex technical issues using CRM systems and knowledge bases
- Collaborate with cross-functional teams to improve service processes
- Document interactions and maintain accurate case records in Salesforce
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in monthly training sessions to enhance product knowledge
- Maintain 20+ daily productivity metrics while exceeding quality standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities with attention to detail
- Basic technical troubleshooting knowledge for software/hardware issues
- Positive attitude with resilience under pressure during peak seasons