Job Description
Join LocalCare Solutions and transform your career with our flexible full-time opportunities in Jacksonville! We're seeking passionate individuals who value work-life balance while delivering exceptional service. Enjoy competitive pay, comprehensive benefits, and a supportive environment that adapts to your schedule.
What You'll Gain:
- Health/dental/vision insurance after 60 days
- Paid time off and company holidays
- 401(k) with employer match
- Tuition reimbursement program
- Career advancement pathways
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and accuracy
- Resolve billing and service issues within SLA targets
- Maintain detailed client records in CRM systems
- Collaborate with cross-functional teams on service improvements
- Train on new products and compliance protocols
- Support weekend/shift coverage based on team needs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexibility to cover varied shifts (including evenings/weekends)
- Background check and drug screen required