Job Description
Join our dynamic team in Denver as a Full-Time Customer Service Specialist with flexible scheduling options! We're seeking passionate individuals to deliver exceptional support while maintaining work-life balance. Enjoy competitive hourly pay, comprehensive benefits, and a modern, collaborative environment. Perfect for early birds, night owls, or anyone seeking adaptable hours within a 7am-7pm framework. Grow your career while making a meaningful impact on our clients' experiences.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat channels
- Resolve inquiries efficiently with empathy and problem-solving skills
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adapt schedule to cover peak demand periods
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and active listening skills
- Ability to work independently and as part of a team
- Flexible availability within 7am-7pm window
- Proficiency with CRM software and MS Office
- Positive attitude under pressure
- Reliable transportation to downtown Denver location