Job Description
Join Denver Support Services as a Full-Time Customer Service Specialist and unlock a career with unmatched flexibility! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying adaptable scheduling options. This role offers competitive hourly pay, comprehensive benefits, and opportunities for professional growth in a dynamic Denver-based environment. Perfect for work-life balance seekers who thrive in customer-centric roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues and product questions using knowledge base resources
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve service workflows
- Maintain performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in fast-paced environment
- Exceptional communication skills with empathetic approach
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities and attention to detail
- Must pass background check and drug screening