Job Description
Join Horizon Connect Solutions and transform your career with a full-time role offering unmatched flexibility! We're seeking a dynamic Customer Service Specialist to join our Colorado Springs team. Enjoy the freedom of customized weekly schedules, consistent weekly pay, and a supportive remote-first culture. This is your opportunity to thrive professionally while maintaining work-life balance in the beautiful Colorado Springs area.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using our proprietary CRM and knowledge base
- Maintain detailed case documentation and performance metrics
- Collaborate with cross-functional teams to improve service quality
- Adapt to flexible scheduling including evening/weekend rotations
- Proactively identify opportunities for process improvements
Qualifications
- 2+ years of customer service experience in remote or hybrid settings
- Proven ability to work independently with minimal supervision
- Excellent communication skills with empathy and problem-solving aptitude
- Flexible availability to cover rotating schedules (including weekends)
- Proficiency with CRM software and digital collaboration tools
- High school diploma or equivalent; associate's degree preferred