Job Description
Join Detroit Solutions Group and transform your career with our full-time Customer Service Specialist position! We're offering competitive weekly paychecks and flexible scheduling options designed to fit your lifestyle. As a key member of our award-winning support team, you'll provide exceptional service to clients across Michigan and North Carolina while enjoying comprehensive benefits and growth opportunities.
Our Detroit headquarters features modern workspaces, free parking, and a collaborative culture that values work-life balance. This role includes paid training, performance bonuses, and opportunities for advancement into leadership positions. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat channels
- Process transactions and resolve billing discrepancies with 95% accuracy
- Document all interactions using Salesforce CRM while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex client issues
- Meet/exceed monthly performance metrics including CSAT and resolution targets
- Participate in ongoing training to maintain product knowledge expertise
- Contribute to process improvement initiatives to enhance service efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service or call center experience
- Proficient in CRM software (Salesforce experience highly valued)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Valid Michigan driver's license (for occasional travel)