Job Description
Join our award-winning team at CityConnect Solutions and transform how communities connect! We're seeking passionate individuals to deliver exceptional customer experiences in a vibrant, flexible environment. Enjoy competitive hourly pay, comprehensive benefits, and the freedom to work schedules that fit your life. Our Portland headquarters offers modern amenities, professional development opportunities, and a culture that values work-life balance. Be part of a mission-driven company recognized as Oregon's Top Workplace three years running.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining high satisfaction metrics
- Collaborate with cross-functional teams to improve service workflows
- Document interactions and maintain accurate customer records
- Participate in ongoing training to enhance product knowledge
- Contribute to team goals while meeting quality standards
- Adapt schedule to cover peak demand periods (evenings/weekends)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in hourly role
- Strong communication and problem-solving abilities
- Proficiency with CRM software and Microsoft Office Suite
- Flexibility to work evenings, weekends, and holidays
- Ability to multitask in fast-paced environment
- Positive attitude and collaborative mindset
- Portland metro residency preferred