Job Description
Are you a dedicated professional looking for a rewarding career? We are currently seeking a highly motivated Customer Service & Technical Support Specialist to join our dynamic team in Charlotte, North Carolina. This is a fantastic opportunity for individuals seeking full-time employment with immediate openings.
In this role, you will be the first point of contact for our clients, ensuring they receive top-tier service and technical assistance. We pride ourselves on our collaborative culture and are looking for candidates who are eager to learn and grow within the industry.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00)
- Comprehensive benefits package
- Opportunities for professional development
Responsibilities
- Handle Inquiries: Respond to customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Troubleshooting: Diagnose and resolve technical issues related to our products/services efficiently.
- Documentation: Accurately record all customer interactions and solutions in the CRM system.
- Team Collaboration: Work closely with the technical and sales teams to ensure consistent service delivery.
- Process Improvement: Identify trends in customer feedback and suggest improvements to enhance the customer experience.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: 1-2 years of experience in customer service or technical support.
- Skills: Strong verbal and written communication skills.
- Technical Proficiency: Basic computer literacy and ability to learn new software quickly.
- Availability: Must be available to work full-time hours, including weekends if required.