Job Description
Are you ready to join a team that values your time and expertise? Apex Tech Solutions is currently hiring a dedicated Customer Support Specialist to provide top-tier service to our clients. We are proud to offer competitive hourly pay with the reliability of weekly paychecks for our full-time employees.
This role is open to candidates in Raleigh, NC as well as remote workers in California. If you are looking for a stable, full-time position with a modern tech company, we want to hear from you.
Why Join Us?
- Weekly Payroll: Get paid on time, every week, with no waiting.
- Flexible Environment: Hybrid options available in Raleigh or fully remote in CA.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Resolve Inquiries: Efficiently handle customer tickets, emails, and phone calls to resolve technical and billing issues.
- Customer Advocacy: Act as the voice of the customer, ensuring their feedback is communicated to the product and engineering teams.
- Documentation: Maintain accurate records of customer interactions and resolutions in our CRM system.
- Problem Solving: Diagnose complex problems and provide step-by-step solutions to users with varying technical backgrounds.
- Team Collaboration: Work closely with the sales and development departments to ensure a seamless customer experience.
- Training: Assist in onboarding new team members and sharing best practices.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: Minimum of 1-2 years of experience in customer support or a related field.
- Technical Skills: Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Communication: Exceptional verbal and written communication skills with a focus on clarity and empathy.
- Availability: Ability to work full-time hours, including some weekends or evenings as needed.
- Location: Must reside in Raleigh, NC or California, US.