Job Description
Are you looking for a rewarding career in San Antonio? San Antonio Digital Services is currently hiring a Full-Time Customer Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional service to our clients and are looking for individuals who are passionate about problem-solving and building relationships.
In this role, you will serve as the primary point of contact for our customers, handling inquiries with professionalism and efficiency. We offer a competitive hourly wage, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Manage Customer Inquiries: Handle a high volume of incoming calls, emails, and live chat messages with a focus on resolving issues quickly and accurately.
- Problem Resolution: Troubleshoot technical issues and product concerns, escalating complex cases to the senior team when necessary.
- Account Management: Update and maintain accurate customer records in our CRM system (Salesforce/Zendesk) to ensure data integrity.
- Process Improvement: Identify common customer pain points and suggest process improvements to enhance the overall customer experience.
- Team Collaboration: Work closely with sales and technical teams to ensure a seamless customer journey from inquiry to resolution.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Business or related field is a plus.
- Experience: Minimum of 1-2 years of experience in customer service or support roles.
- Skills: Excellent verbal and written communication skills; proficiency in Microsoft Office Suite.
- Soft Skills: Strong empathy, patience, and the ability to remain calm under pressure.
- Availability: Must be available to work full-time hours, including some weekends or holidays if required.