Job Description
Join our award-winning team and get paid DAILY for your hard work! DailyPay Solutions LLC is seeking motivated Full-Time Customer Service Specialists in Columbus, OH with immediate openings. Enjoy the flexibility of daily pay while delivering exceptional customer experiences. We offer competitive hourly rates, comprehensive benefits, and a dynamic work environment where your contributions are recognized instantly.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing and account issues using proprietary software
- Process daily payment transactions and reconcile accounts
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to optimize processes
- Meet daily performance metrics and quality standards
- Proactively identify opportunities for service improvement
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or financial services experience
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work in fast-paced, metrics-driven environment
- Valid Ohio driver's license (if field visits required)
- Pass background check and drug screening