Job Description
Join Denver's leading financial service provider and enjoy the freedom of daily pay while building a stable career! We're seeking dedicated professionals to deliver exceptional customer experiences in our fast-paced Denver headquarters. With weekly pay options and comprehensive benefits, this full-time role offers immediate financial flexibility without sacrificing career growth.
Why Work With Us?
- Daily pay available through our app (earn same-day after shift)
- Weekly direct deposit option for traditional payroll
- Health insurance, 401(k) matching, and paid time off
- Clear advancement path to team lead positions
- Modern downtown Denver location with free parking
Responsibilities
- Handle 50+ daily customer inquiries via phone, chat, and email
- Process transactions and resolve payment discrepancies
- Meet daily performance metrics for call quality and resolution time
- Document all interactions in CRM system with 100% accuracy
- Collaborate with team leads to improve service workflows
- Participate in weekly training sessions on new products
- Uphold strict compliance with financial regulations
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or financial experience
- Type 40+ WPM with 95% accuracy
- Proficient in Salesforce and Microsoft Office Suite
- Ability to work rotating weekends (Sat/Sun shifts available)
- Strong problem-solving and conflict resolution skills
- Pass background check and credit verification
- Valid Colorado driver's license (required for occasional off-site meetings)