Job Description
Join FlexWork Solutions and transform your career with our revolutionary full-time hourly positions in Jacksonville! We're seeking dynamic individuals who thrive in flexible environments to deliver exceptional customer experiences. Enjoy unmatched work-life balance with customizable schedules while growing professionally in a supportive culture. Our competitive hourly compensation includes performance bonuses and comprehensive benefits.
Responsibilities
- Deliver exceptional customer support across multiple channels (phone, email, chat)
- Resolve complex inquiries with empathy and efficiency
- Document interactions using CRM systems with precision
- Collaborate with cross-functional teams to improve service quality
- Adapt to flexible scheduling including evenings/weekends as needed
- Continuously enhance product knowledge to provide accurate solutions
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service experience
- Exceptional verbal/written communication skills
- Ability to thrive in flexible, self-directed environments
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Strong problem-solving abilities under pressure
- Valid Florida driver's license if field visits required