Job Description
Join FlexWorks Solutions and revolutionize your work-life balance! We're seeking dynamic Customer Specialists in Los Angeles to deliver exceptional service with flexible scheduling options. Enjoy competitive hourly pay, comprehensive benefits, and a supportive remote-friendly environment where your talent truly shines.
As a cornerstone of our client experience team, you'll resolve inquiries, build relationships, and drive satisfaction through innovative solutions. Our commitment to flexibility means you can align your work schedule with personal commitments while advancing your career in a growth-oriented company.
Responsibilities
- Deliver personalized customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot product issues efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Analyze customer feedback to identify improvement opportunities
- Train new hires on service protocols and company standards
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 2+ years customer service experience in tech or retail sectors
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to adapt schedule between 8 AM - 8 PM daily
- Strong problem-solving abilities with attention to detail
- Valid California driver's license (for occasional on-site meetings)