Job Description
Join our dynamic team at Premiere Solutions Group and kickstart your career in customer excellence! We're seeking passionate Full-Time Hourly Customer Service Specialists to deliver world-class support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your contributions make a real impact. With immediate openings available, this is your chance to grow professionally while making a difference in our Columbus community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and update customer records
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed daily performance metrics including call volume and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and MS Office suite
- Ability to work flexible shifts including evenings/weekends as needed
- Positive attitude with a passion for helping others