Job Description
Join Urban Solutions Group as a Full-Time Hourly Customer Service Specialist and become the heart of our client experience team. We're seeking dedicated professionals who thrive in dynamic environments and are passionate about delivering exceptional service. Enjoy competitive hourly pay, comprehensive benefits, and a supportive workplace culture that values your growth. Our Denver office offers modern facilities and a team-oriented atmosphere where your contributions make a real impact. If you're ready to build a rewarding career with stability and advancement opportunities, apply today!
Responsibilities
- Handle 40+ customer inquiries daily via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing and service issues using CRM tools and escalation protocols
- Process transactions and update customer records with 100% accuracy
- Collaborate with technical teams to troubleshoot product-related concerns
- Document all interactions in Salesforce and maintain organized case files
- Participate in weekly training sessions to enhance product knowledge
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficient in CRM systems (Salesforce) and Microsoft Office Suite
- Exceptional verbal/written communication skills with empathetic approach
- Ability to multitask across multiple channels while maintaining composure
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening