Job Description
Join FlexiServe Solutions and transform your career with our award-winning customer service team! We're seeking passionate individuals for full-time hourly positions in Richmond, Virginia with unmatched schedule flexibility. Enjoy competitive pay ($16-$22/hr), comprehensive benefits, and a dynamic remote-friendly work environment. Perfect for work-life balance seekers, our hybrid model combines office collaboration with home-office convenience. Grow your skills with paid training programs while making real impact in our clients' lives. Apply today and experience the future of flexible work!
Responsibilities
- Deliver exceptional customer support across multiple channels (phone, email, chat)
- Resolve complex inquiries with empathy and efficiency
- Maintain accurate client records and documentation
- Collaborate with cross-functional teams to optimize service delivery
- Meet performance metrics while maintaining quality standards
- Adapt to flexible scheduling including evenings/weekends as needed
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or related experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to thrive in fast-paced, changing environments
- Strong problem-solving and conflict resolution abilities
- Self-motivated with excellent time management
- Flexible availability including nights/weekends