Job Description
Join our award-winning team at Metropolitan Hotel Group as a Full-Time Hourly Hospitality Associate! We're seeking dedicated professionals to deliver exceptional guest experiences at our iconic Los Angeles location. Enjoy competitive hourly pay, comprehensive benefits, and growth opportunities in a dynamic environment. Perfect for career-driven individuals passionate about service excellence and teamwork. Apply today and become part of LA's premier hospitality destination!
Responsibilities
- Provide exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and optimize room assignments for maximum occupancy
- Resolve guest inquiries promptly and maintain high satisfaction scores
- Collaborate with housekeeping and maintenance teams to ensure flawless operations
- Process payments and accurately manage financial transactions
- Adhere to safety protocols and emergency procedures
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends/holidays
- Basic computer literacy and POS system familiarity
- High school diploma or equivalent required
- Valid California driver's license (if required for errands)