Job Description
Are you looking for a rewarding career in the heart of Seattle? Apex Support Services is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team. We offer competitive hourly rates and a flexible work environment designed to help you thrive.
As a key member of our team, you will be the face of our brand, ensuring our clients receive exceptional service and support. We value flexibility, professional growth, and a positive work culture.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Troubleshoot and resolve technical issues efficiently.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with cross-functional teams to improve service delivery.
- Assist in training new team members and sharing best practices.
- Maintain a deep knowledge of our products and services.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to work flexible hours, including weekends and holidays.
- Problem-solving mindset with a customer-first attitude.