Job Description
Are you looking for a rewarding career in Tampa with the security of a full-time schedule and the financial flexibility of weekly pay? Tampa Tech Solutions is seeking a highly motivated and detail-oriented IT Support Specialist to join our dynamic team.
As a key member of our IT department, you will play a crucial role in maintaining our technology infrastructure and ensuring our employees have the tools they need to succeed. We pride ourselves on our inclusive culture and offer a competitive benefits package, including health insurance, paid time off, and professional development opportunities. If you are ready to advance your career with a company that values your contributions, we want to hear from you.
Responsibilities
- Provide comprehensive technical support to internal staff via phone, email, and in-person, resolving hardware and software issues efficiently.
- Configure and maintain desktop environments, including operating systems (Windows/macOS) and office productivity software.
- Assist in the deployment, installation, and troubleshooting of network peripherals and mobile devices.
- Maintain accurate records of all incidents, requests, and resolutions within the IT ticketing system.
- Collaborate with the management team to identify opportunities for process improvement and technology upgrades.
- Conduct regular system backups and perform routine maintenance to ensure business continuity.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field is preferred.
- Minimum of 1-2 years of experience in IT support, help desk, or a similar technical role.
- Strong problem-solving skills with the ability to troubleshoot complex technical issues under pressure.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with network protocols, Active Directory, and cloud services (e.g., Microsoft 365, Google Workspace).
- Valid driver's license and willingness to travel between office locations if necessary.