Job Description
Join FlexiPay Solutions as a Full-Time Customer Service Specialist and enjoy the unique benefit of weekly pay! We're seeking dedicated professionals in Seattle, WA to deliver exceptional client experiences with flexible scheduling options. This role offers stability, growth opportunities, and a supportive work environment designed for work-life balance. If you're passionate about helping others and thrive in dynamic settings, apply today to become part of our innovative team!
Responsibilities
- Handle 30+ daily customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process payments and resolve billing discrepancies within 24-hour SLA
- Update CRM records and maintain 100% data accuracy across all customer profiles
- Collaborate with cross-functional teams to resolve complex service issues
- Identify upsell opportunities and contribute to quarterly revenue targets
- Train on new products/services and maintain current industry knowledge
Qualifications
- 2+ years of customer service experience in high-volume environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving skills with attention to detail
- Ability to work flexible hours (evenings/weekends as needed)
- Strong written and verbal communication skills
- High school diploma or equivalent; bachelor's preferred
- Weekly pay schedule availability and direct deposit setup